Job seeker's customer service model
The aim of the new customer service model, which entered into force on 2 May 2022, is to provide job seekers with more individualised and adequate support in job seeking.
The aim is for job seekers to find employment as quickly as possible. An initial interview and job search discussions are organised for job seekers to promote employment.
More information
- Hallituksen esitys eduskunnalle työ- ja elinkeinohallinnon asiakastietojen käsittelyä ja palvelualustaa koskevaksi lainsäädännöksi (finlex.fi, in Finnish)
- Työ- ja elinkeinoministeriön ohje julkisesta työvoima- ja yrityspalvelusta annetun lain ja asetuksen soveltamisesta (finlex.fi, in Finnish)
- Nordic labour market service model (tem.fi)
- Questions and answers on Nordic labour market service model (tem.fi)
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