National guidance services

The employment and economic development administration’s national customer service centre manages information, advice and guidance services for public employment and business services. These services include TE telephone services, the Enterprise Finland Telephone Service and the Yrittäjän talousapu counselling service. The services are available through telephone, chat, email, social media and other electronic means of communication. The TE Customer Service Centre’s services are available in Finnish, Swedish and English, and it also serves personal customers in Russian.

Call prices

All TE Services telephone numbers begin with 0295. Advisory service is free of charge.

Call prices are determined and charged by your subscription’s telecommunications operator, this includes the time you spend in the queue (mobile charge or local network rate). If you are using a call package, remember to check with your telecommunications operator whether calls to 0295 numbers are included in your package.

Service hours

The guidance services are normally open Monday to Friday 9 a.m. to 4.15 p.m. Check the hours on the home page. Before national holidays many services close at 3 p.m. On holidays are the services closed.

Customer call recording system

The calls to are recorded automatically. The recording will not be handed over to third parties. The customer has the right to view their personal data that is stored in the register.

Feedback survey results

We collect feedback from our service by random sample from our customers who call the phone services of TE Services or My Enterprise Finland. After the call, we will send some customers a short, two-question survey. Responding to the survey is easy and free for the customer. According to a survey conducted in 2022, customers (13,455 responses) gave our service a general grade of 4.6 (scale 1-5). We use the results to develop our services.

Guidelines for action in the event of disruption

The chat and online services of the national advisory services may be temporarily disrupted due to the unavailability of data connections. If you have been unable to deal with your matter at E-services due to a disruption or congestion, please contact us again later. We consider the day you tried to call our advisory services or use the online services as your date of service use. Cases that have not been dealt with due to a disruption can be rectified afterwards.

Please note that, if the advisory services are closed, you can submit a contact request via E-services. Similarly, in the event of a problem with E-services, you can contact advisory services.

If you request a call-back, we will call you as soon as possible. Unfortunately, in case of disruption, we cannot guarantee to call you back on the same day.

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