Contacts and meetings
If you would like to talk to your specialist, you can submit a contact request. If you are prevented from attending an appointment, notify your specialist.
The aim of the new customer service model is to provide job seekers with more individualised and adequate support in job seeking.
The aim is for job seekers to find employment as quickly as possible. An initial interview and job search discussions are organised for job seekers to promote employment.
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The TE Office or the local government pilot will arrange an initial interview for you, if possible, within five working days of the start of your job search.
Initial interview
The initial interview is organised for all job seekers within five business days since the start of the job search. Interviews are mainly organised at the office of the TE Office or the local government pilot, but they can also be arranged in some other way due to a weighty reason, for example, an inordinately long trip to the relevant office.
Alternatively, the TE Office or the local government pilot will organise a supplementary job search discussion in which an employment plan will be drawn up for you. However, the initial interview must be arranged without delay thereafter.
In the initial interview your situation will be analysed, and an employment plan will be prepared for you. In the interview, you and your expert will discuss what kind of jobs you could apply for or whether you need to acquire training or change fields
Your service needs will also be assessed in the initial interview. The assessment of service needs is a key part of supporting your employment and directing you to services.
In the initial interview, you will also agree on the service use method and communication with the TE Office or the local government pilot.
A new initial interview will only be organised if at least six months have passed since the end of your job search and you are re-registered as a job seeker.
Read more
- Employment plan
- Assessment of service needs
- Services for job seekers during the local government pilots
More information
- Local TE Services (toimistot.te-palvelut.fi, in Finnish)
- Työ- ja elinkeinoministeriö: Työ- ja elinkeinoministeriön ohje julkisesta työvoima- ja yrityspalvelusta annetun lain ja asetuksen soveltamisesta (finlex.fi, in Finnish)
Job search discussions and supplementary job search discussions
The TE Office or the local government pilot will hold job search discussions and supplementary job search discussions with you.
Job search discussions
The TE Office or the local government pilot must organise a job search discussion with you every three months after the initial interview or the previous job search discussion. Between them, you apply for work independently or participate in services in accordance with the employment plan.
Job search discussions concern
- all unemployed job seekers and job seekers at risk of unemployment,
- those in part-time employment and those who have been laid off by reducing their working hours, and
- job seekers who are in subsidised employment, in labour market training, rehabilitation, or study at their own initiative while on an unemployment benefit for a maximum period of one month.
As a job seeker, you are in regular contact with your assigned expert at the TE Office or the local government pilot in the job search discussions.
Job search discussions are carried out in the way most appropriate way for the current situation. As a job seeker, you can express your wish for the way the discussion is organized. The discussion can be arranged in other locations than the premises of the TE Office or the local government pilot, for example in facilities offered by the workplace or educational institution, by telephone, or by video connection.
In the job search discussion, you will receive support for your job search. In addition to this, the effectiveness of your job search and the implementation of the employment plan will be assessed. In the job search discussion, the assessment of service needs will be reviewed, and you will be directed to services accordingly.
A job search discussion or supplementary job search discussion will not be organised if your unemployment ends within three months and the other conditions are met.
Your employment plan will be drawn up or revised in each job search discussion.
Supplementary job search discussions
After the initial interview, the TE Office or the local government pilot will organise five supplementary job search discussions for you in the next three months. The aim is to organise the discussions every two weeks. The supplementary job search discussions are organised according to your individual situation, especially taking your service needs into account.
A supplementary job search discussion may also be organised before the initial interview.
In addition to job search discussions organised every three months, two supplementary job search discussions are organised for an unemployed job seeker every six months after six months have elapsed from the initial interview or other supplementary job search discussion. These supplementary job search discussions only apply to you if you are an unemployed job seeker and not participating in services that support employment.
A job search discussion or supplementary job search discussion will not be organised if your unemployment ends within three months and the other conditions are met.
A job search discussion or a supplementary job search discussion will also not be organised if you start military or civilian service or family leave within three months and your service needs do not require discussions to be organised. However, discussions must always be organised at the request of the job seeker.
Other supplementary job search discussions can be organised according to your needs. Instead of a supplementary job search discussion, you can also be offered other personal services that support your job search or improve your chances of finding employment.
Job search discussions for laid-off employees
If you have been laid off, in addition to the initial interview, five supplementary job search discussions may be organised during the first three months, at your request. If your lay-off has lasted for three months, a job search discussion will be held with you. The job search discussion will not take place if your lay-off is about to end within a month of the discussion being held. Your job search obligation begins after a job search discussion has been organized for you and you have been laid off for three months.
If your lay-off has lasted for three months, the number of job opportunities to be applied for will be agreed upon with you in the job search discussion. If you are laid off full-time, you will have to apply for four job opportunities within the month as per the standard rule, because a person who is completely laid off is considered unemployed from the perspective of unemployment security.
If you have been laid off part-time, the same principles will apply to you as for job seekers working part-time, but your job search obligation will not start until three months after the first job search discussion.
Supplementary job search discussions for laid-off employees
If you are laid off, supplementary job search discussions can only be organised at your request in the beginning of the job search.
You will be provided with two supplementary job search discussions if your lay-off has lasted for six months and you are either
- laid off full-time or
- laid off part-time and your working time is less than four hours a week.
This website is part of the European Commission's Your Europe portal. Did you find what you were looking for? Give feedback! (europa.eu)
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