Information and guidance about unemployment security
Unemployment security advice is a national advisory service that provides information and answers to questions related to unemployment security.
0295 020 701
When you call, you may select English for the language of the service.
The telephone service is available from Monday to Friday from 9 am to 3 pm. The price of the phone call depends on your operator contract (cell phone or local network charge). The queue time is also subject to a charge.
The telephone service may be busy especially during lunch hours 11 am – 1.15 pm.
Unemployment security advice is a national advisory telephone that provides information and answers to questions such as
- the labour policy requirements for a job seeker’s unemployment benefits,
- the labour policy requirements for an entrepreneur's unemployment benefits,
- how studying affects your right to unemployment benefits,
- how part-time and temporary work affect your right to unemployment benefits,
- responding to a request for clarification, and
- appeals against the labour policy statement issue by the emploument authority
Callback requests
The service is available only as a callback service. An advisor will call you back from a number starting with 0295 once during the same day. You can leave a callback request between 9 AM and 3 PM. Please note that if you have blocked your number from being displayed to the call recipient, you cannot leave a callback request. When we call you back, the call is free of charge.
Chat service
Experts serve you in the chat on this page from Monday to Friday from 9 am to 3 pm. Currently, the chat service is available only in Finnish.
Guidance is available in several languages
The Customer Service Centre serves you in different languages. You can easily find Swedish and Finnish language services when you change the language of the website. The telephone service is also available in Russian.
More information about unemployment security
- How to apply for unemployment security
- Clarification requests and processing times related to unemployment security statements
Updated: