Moving target under the bonnet – and other true stories of development
- Blog
The trial version of Job Market Finland currently available to users is something you can see and try out for yourself. However, a lot of work has gone on under the bonnet to create Job Market Finland as it is at this moment with its colours, information content and functions. Developers are still tinkering on parts that are not yet included in the trial version.
One significant feature that has been invisible to users so far is customer relationship management, a workspace for experts working with customers: Job Market for an expert.
The goal of the new customer relationship system management is clear: to create a platform for experts that enables a functional and interactive service for both personal and organisational customers. For experts’ everyday work, it means more centralised information management, targeted discovery of suitable services and agility of processes instead of manual work, superfluous clicks and dispersed information. The aim is to focus on what's essential: smooth cooperation with customers and the cooperation network.
When Job Market for an expert is ready to use, electronic TE services for customers will also be carried out through Job Market Finland. Then, services such as customer registrations and communications related to services and customer processes will be handled through a single system.
Target status through controlled chaos
It is true that customer relationship management can be exhaustingly fast-paced work not only for specialists working with customers but also for developers engaged in customer work indirectly. First and foremost, the work is demanding because of extensive and multidimensional administrative content. In addition, the target status for the construction of Job Market Finland has been set high, and another challenge is that the schedule is tight compared to the amount of work.
Adding on top an operating environment that is prone to legislative changes – a real moving target – developers may start to despair, and the sense of control and customer orientation may feel like values that are distant and difficult to reach.
Final result crystallised in code
Nevertheless, this moving target under the bonnet is taken very seriously, and creating effective customer relationship management is a priority. In this process, customer experience work and service design constitute a major source of work. The process continues through various definitions, specifications, limitations and preparations, taking into account such aspects as the architectural integrity and data security of the system.
The aim is for coders to crystallise all the desired features into concrete code. This way, our visible bonnet is complemented with a working engine and the technology that enables its various functionalities.
So, next time you glance at the bonnet of Job Market Finland, you’ll see some of the targets that have been reached so far. Our construction work continues, and the tinkering sounds of development won’t cease for some time still.
Leena Bågman
Development Specialist, KEHA Centre / Job Market Finland