Employment services

The responsibility for providing employment services was transferred from the central government to municipalities at the beginning of 2025. Statutory tasks related to promoting employment – previously the responsibility of 15 TE Offices – are now handled by 45 employment areas or individual municipalities.

As part of the national steering of the service system, the KEHA Centre has been given a statutory task to assess and centrally monitor the effectiveness of actions undertaken by employment services and authorities on a national and regional level. Based on assessments and monitoring, the KEHA Centre produces data for the Ministry of Employment and the Economy and for the municipalities and employment areas responsible for providing employment services. This is done to support national and regional decision-making.

Expert assessments of employment services

The KEHA Centre annually produces one national and 45 regional expert assessments on the effectiveness and implementation of employment services. The expert assessment covers, for example:

• the objectives set on the national level for the service system and their fulfilment,
• the prerequisites for organisational responsibility and their fulfilment,
• the resourcing of employment services,
• the implementation of individual statutory customer processes and
• the effectiveness of employment services offered to jobseekers and employers in employment areas.

The activities of each municipality or employment area responsible for providing employment services are assessed separately. The information obtained from an assessment is proportioned to national data and information from other ELY Centre regions.

Assessments primarily utilise the knowledge base of customer information systems that are used in the promotion of employment and covered by a statutory obligation to use them. These systems include Job Market Finland maintained by the KEHA Centre, Job Market Finland for Experts and the General Grant System. The employment services’ own analytics data are supplemented, for example, with information from the Incomes Register and municipal financial statement data from the State Treasury. Centrally collected qualitative information on customer satisfaction among different groups is also used. The situational picture of employment areas will be deepened and supplemented on the basis of discussions with representatives of regions and ELY Centres.

You can send a request for information to the email address tietopalvelu.keha@ely-keskus.fi.