Official mail will primarily become digital starting on 14 April
- News
Official mail is becoming primarily digital. As of 14 April 2026, when you identify yourself in Job Market Finland or another authority’s electronic service for the first time, you will be directed to activate Suomi.fi Messages. From then on, that is where you will receive mail from several public authorities. Suomi.fi Messages will replace official paper mail.
Starting in mid-April 2026, you will be directed to activate Suomi.fi Messages during identification if you are not already using the service. The activation will require you to take measures and will not happen without you noticing.
How and for whom will Suomi.fi Messages be activated?
- Suomi.fi Messages will activate for you if you are an adult and have not yet activated the service.
- You will be directed to activate Suomi.fi Messages when you use Suomi.fi e-Identification for strong identification in a public administration e-service.
- Enter your email address upon activation and verify it. This way, you will always receive an email notification when you receive new mail in Suomi.fi Messages.
- After you have entered your email address, you can continue to identify normally and move to the e-service you were about to use.
- Please note that if you are acting on behalf of an organisation or another person, Suomi.fi Messages will be activated for you personally – not the person or organisation you are acting on behalf of.
If you do not use the e-services of public administration, the change will not affect you, and you will continue to receive paper mail from authorities.
The change also does not apply to minors, persons under guardianship or persons with a valid continuing power of attorney.
This is how you will be directed to activate Suomi.fi Messages when you identify yourself in public administration e-services.
How can you access your Suomi.fi Messages inbox?
- You can read messages in the Suomi.fi mobile application or by logging in to the Suomi.fi Web Service and going to “Messages” there.
- You can identify yourself with online banking codes, a mobile certificate or the electronic certificate on an ID card.
- You will be sent a notification to your email whenever a new message arrives in Suomi.fi Messages.
- You will also receive notifications of incoming messages from the Suomi.fi mobile application if you have downloaded the app.
Do you want to keep receiving authorities’ messages as paper mail?
You can choose that letters sent by authorities will continue to be delivered to you by paper mail. If you select the option to receive paper mail, this setting will remain active for at least a year at a time. The next time you to identify yourself in an authority’s e-service after a year has passed, you will be directed to activate Suomi.fi Messages again. If you do not identify yourself in any service, you will continue to receive official mail by paper mail even after the one-year deadline.
What to do to start receiving paper mail again:
- Activate Suomi.fi Messages when you identify yourself in an authority’s web service. You cannot return to receiving paper mail before doing this.
- Go to Suomi.fi Messages at suomi.fi/messages.
- Identify yourself with online banking codes, a mobile certificate or the certificate on an ID card.
- In the menu, go to “Settings” and select “Stop using Suomi.fi Messages”.
If necessary, you can also get help from the Digital and Population Data Services Agency’s customer service by calling +358 295 000.
If you are using the Suomi.fi mobile application, please remember that
- simply uninstalling the application does not deactivate Suomi.fi Messages and
- you must always deactivate the service in the Suomi.fi Messages settings.