The Enterprise Finland Telephone Service Continues to support entrepreneurs in the future

More than 30,000 annual contacts

– The Enterprise Finland Telephone Service is contacted approximately 30,000 times every year. The number of contacts varies, and the biggest spikes in demand were experienced in connection with the Coronavirus pandemic and the adoption of the Suomi.fi authorisation services, when the service was contacted more than 70,000 times over the course of a year.  Customers appreciate the service, giving it a grade of 4.8 on a scale of 1 to 5 in the 2024 feedback survey. When prompted to provide verbal feedback, customers mentioned the scope, usefulness, speed, and friendliness of counselling as the foremost strengths, says Service Manager Marjo Öhmann.

The Enterprise Finland Telephone Service turns 15

The Enterprise Finland Telephone Service was established in 2009 with the impetus to set up a national telephone service across organisational and administrative borders for current and prospective entrepreneurs. The telephone service was started in support of the Enterprise Finland system, comprising public business services. The start-up of the telephone service was further expedited by the EU Services Directive, which requires Member States to provide entrepreneurial advisory services at a centralised point of service contact. 

In 2012, the Enterprise Finland Telephone Service was consolidated into the operations of the national TE Customer Service Centre. The service is still consulting founders, entrepreneurs, and employers on a broad basis over the phone and online.   

– The role of the Enterprise Finland Telephone Service as a public business service and obligation counselling service requires close cooperation with other essential entities. The Enterprise Finland network includes for instance the Ministry of Economic Affairs and Employment, Business Finland, the Digital and Population Data Services Agency, ELY Centres, TE Services, Finnvera, the Finnish Patent and Registration Office, Finnish Customs, and the Finnish Tax Administration, who are all involved in the development of the service. We have worked well together in developing e.g. customer information services, service quality, supervisory work, and systems development, says Service Manager Marjo Öhmann.