Airport ground staff
Airport ground staff work at airports as check-in staff, where they register passengers and baggage, and check travel documents. They also work at the departure gates and the arrival service. Their duties also include general passenger advice and guidance. The job requires customer service skills, the ability to get on with different people and language skills.
In airlines and airline service companies.
Airport ground staff are expected to have good interpersonal skills, customer service skills and the ability to get along with a variety of people. It is essential to be able to use various information and service systems and to advise passengers on the use of service machines. The job also requires cultural awareness. At busy times, airport ground staff must be able to cope with pressure.
They need to be well informed about the safety regulations in the aviation sector. The job also requires knowledge of the airport. The profession requires organisational skills, problem-solving, flexibility and patience. Good oral English and Finnish language skills are required. Knowledge of other languages is an advantage.
The job requires good physical and mental health and adaptability to shift work.
Airlines and airline service companies train airport ground staff as needed.
Median salary
3230 €/mo
Private sector
3229 €/mo
Public sector
3262 €/mo
The data is based on the median income, meaning the amount of salary which is the middle of the salary amounts arranged in order of magnitude.
Source: Statistics Finland's structural statistics on wages and salaries