Receptionist

Businesses, public administration offices, and event, tourism and cultural centres.

Browse job postings: Receptionist

The work of receptionists requires excellent customer service skills and the ability to handle all kinds of customers and situations. Good oral and written communication skills are important in guidance situations. The work requires good organisational skills, as receptionists must manage several tasks simultaneously and be able to prioritise.

Technical skills, such as basic skills in the use of computers and office software, are also needed. Situational awareness and problem-solving skills are key, as receptionists must be able to act on the spot also in unexpected situations, solve problems and make independent decisions.

Security competence is essential, as receptionists must also be able to identify security incidents and react appropriately to any emergencies. Accuracy and diligence are essential, especially in recording information and communicating messages. Language proficiency is often an advantage, as in addition to Finnish, English is needed often. Proficiency in other languages is an added bonus.

Employers often train employees for the job. Vocational qualifications in tourism industry (Receptionist) or safety and security (Security Officer) can be obtained from vocational upper secondary education and training institutions. An upper secondary vocational qualification can also be completed through apprenticeship training.

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The data is based on the median income, meaning the amount of salary which is the middle of the salary amounts arranged in order of magnitude.

Source: Statistics Finland's structural statistics on wages and salaries