Office secretary

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The work of an office secretary requires taking the initiative, diligence and customer service skills. The profession requires good oral and written expression skills. Good problem-solving skills and flexibility are also needed in many situations, as the office secretary may face different daily challenges that require rapid response.

The office secretary needs to be able to act independently and prioritise tasks, as their work can be fast-paced and involve many ongoing tasks. Good situational awareness and the ability to work under pressure are also important personal characteristics that help them perform their work. A systematic approach and planning their work are important skills.

IT skills are needed, such as the use of the most common office software and the applications needed in the relevant unit, such as financial administration or HR management software. Handling and archiving documents requires precision.

International work tasks require good language skills and being familiar with different cultures.

You can complete a vocational qualification in business at the upper secondary level. After gaining more competence, it is also possible to complete the further vocational qualification and specialist vocational qualification in business. An upper secondary vocational qualification can also be completed through apprenticeship training.

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The data is based on the median income, meaning the amount of salary which is the middle of the salary amounts arranged in order of magnitude.

Source: Statistics Finland's structural statistics on wages and salaries